Terms of Service

You must read and accept these Terms before using the service. If you are acting on behalf of a household or organisation, you confirm you have the authority to bind that household or organisation to these Terms. If you do not agree, do not create an account, purchase a plan, or claim a voucher.

Lionova Technology Services is a business name registered in Nigeria under the Companies and Allied Matters Act 2020, business name registration number 9809422, with its registered address at 62 Fayehun Street, off Oke Ijeu, Akure, Ondo State, Nigeria.

We are an independent internet service provider that resells connectivity built on Starlink satellite internet. We are not Starlink, SpaceX, or any of their affiliates, and these Terms are between you and Lionova only - not with Starlink or SpaceX.

Lionova provides shared or dedicated Wi-Fi internet access at specific physical locations, delivered over our own on-site network equipment and backhauled through Starlink. The service is self-service: plans are chosen and paid for through the Lionova website or dashboard, not by phone or chat.

Speeds, latency, and data throughput depend on the underlying Starlink connection, the number of people sharing a location at the same time, local weather, and factors outside our control. Any speed or data figure we publish is an estimate, not a guarantee.

You must be at least 18 years old, or the age of majority where you live, to create an account and enter into these Terms. You are responsible for the accuracy of the information on your account, for keeping your sign-in credentials confidential, and for all activity that happens under your account, including anyone you allow to use your connection.

Tell us straight away if you suspect unauthorised access to your account or connection.

Prices are shown in Naira (₦) on the Lionova website and may change from time to time; the price you are charged is the one shown at the moment you complete checkout for a plan.

Plans are prepaid and do not renew automatically. Specifically:

• You pay in advance for a fixed period or data allowance, whichever your plan is based on.
• Access ends automatically when the period or allowance runs out. Nothing is billed to you without you actively starting a new checkout.
• Payment is by bank transfer (including a one-time dedicated account generated for your order) or by card, processed through our payment processor. We do not receive or store your full card details.
• A plan is only activated once payment is confirmed by our payment processor. Keep your payment reference until the plan shows as active on your dashboard.

Vouchers issued by Lionova can be redeemed for the plan and validity period printed or encoded on them. A voucher is redeemable once, is not redeemable for cash, and is void if it has been altered, resold outside a channel we authorised, or already claimed. We are not responsible for vouchers lost, shared, or claimed by someone other than you before you redeem them.

Access to the network is bound to the devices you connect and, where applicable, the location the plan was purchased for. We may identify and manage connected devices by their network (MAC) address to enforce plan limits, secure the network, and troubleshoot faults.

Any on-site equipment we own (routers, access points, dishes, cabling) remains our property. You must not tamper with, relocate, or attempt to reconfigure equipment you do not own without our permission.

You agree not to use the service to:

• Break any applicable law, or infringe anyone else's rights.
• Attack, scan, or attempt to gain unauthorised access to our network, other users' connections, or any third-party system.
• Distribute malware, run unsolicited bulk messaging, or operate services that place a disproportionate load on shared network capacity.
• Resell or share your plan or voucher outside your household or organisation without our written agreement.

We may throttle, suspend, or terminate access where we reasonably believe this section has been breached, without owing you a refund for the period affected.

We work to keep the network up, but we do not guarantee uninterrupted or error-free service. Outages can come from the Starlink satellite network, local power supply, weather, scheduled maintenance, or events outside our control. We do not offer a service-level guarantee or automatic credit for downtime unless required by law.

Because plans are prepaid and usable immediately after activation, payments are non-refundable once a plan is active, except where:

• You were charged for a plan that never activated due to a fault on our side, and the fault was not resolved within a reasonable time.
• Refunds are required by Nigerian consumer protection law.

To request a refund under either exception, contact support@lionovatech.com with your payment reference. Approved refunds are returned to the original payment method.

We may suspend or close your account if you breach these Terms, if we reasonably suspect fraud or abuse, or if required by law or by a telecommunications regulator. You may stop using the service at any time by simply not renewing; there is no cancellation fee because there is no ongoing contract to cancel.

The Lionova name, logo, website, and dashboard are our property or licensed to us. Nothing in these Terms gives you rights to our branding or software beyond what is needed to use the service as intended.

To the fullest extent permitted by Nigerian law, the service is provided "as is" and "as available", without warranties of any kind, including fitness for a particular purpose or uninterrupted availability.

To the fullest extent permitted by law, our total liability to you arising out of or relating to the service in any twelve-month period is limited to the amount you paid us for the plan giving rise to the claim in that period. We are not liable for indirect, incidental, or consequential loss, including lost income or lost data, except where the law does not allow such a limit (for example, liability for fraud or for death or personal injury caused by our negligence).

You agree to indemnify and hold Lionova harmless from claims, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the service.

We may update these Terms from time to time, for example to reflect a new feature, a change in the law, or a change to how plans work. We will update the "Last updated" date above when we do, and where a change is material we will make reasonable efforts to let existing customers know. Continuing to use the service after an update takes effect means you accept the revised Terms.

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute that cannot be resolved informally is subject to the exclusive jurisdiction of the courts of Ondo State, Nigeria.

Questions about these Terms can be sent to support@lionovatech.com or over WhatsApp at 0912 442 1086 (Monday - Sunday, 7:00 AM - 10:00 PM). WhatsApp is a support channel only - plans are purchased through the Lionova dashboard, not by chat.

See also our Privacy Policy, which explains how we handle your data.